Frequently Asked Questions

what you need to know before release day.

Setup, pricing, fan emails, and where the free plan stops — answered in one line each.

Need a real person?
Email support for billing issues, broken release links, account access, artist-claim disputes, or launch blockers.
hello@itsout.now
What do I need to create my first release page?

Title and release date create the draft. Add artwork before you publish or schedule it.

Do I need every listening link before I start?

No. You can create the page first, then import or add listening links as they become available.

What does the optional pre-save field mean?

It is for the distributor pre-save link you already have. Do not treat it as broad native pre-save coverage beyond that.

What happens if source URL import fails?

It should not stop you creating the release page. You can continue and add links later.

Do I need a handle before I can create a release?

No. The release can still be created with a fallback public URL.

What is included on the free plan?

The free plan is for a bio page only. Release pages use Single Release or a paid plan.

How does manager pricing work?

Manager pricing is $29/month, including up to 2 artists, then $12/month for each additional artist after 2.

Where should I go if something looks wrong on release day?

Check the public URL, release date, artwork, imported links, and page preview first. Then contact support if the public page still does not match the release plan.

Support Path

contact and escalation.

Email hello@itsout.now for account access, billing, broken release links, artist-page changes, and launch-day help.

Quickstart Checklist

what to confirm before you publish.

  • Release title and date are correct
  • Artwork is uploaded
  • Public URL is visible and looks right
  • Listening links are imported or ready to add
  • Optional distributor pre-save link is correct if you are using one
Quick Answers

where to go fast.